Every question, one page

Everything clients ask before joining, collected from across the site and from real discovery calls. Use your browser’s find function, or just ask us directly.

CRA EFILE authorized · Every file reviewed by an accountant · Built in Ottawa, Canada

Pricing and plans

Why don’t you publish prices?

Because a $300K electrician and a $3M agency should not pay the same price, and a pricing table can’t tell them apart. One short call can. We ask about your volume, accounts, complexity, and payroll, then quote your flat price live before the call ends.

Am I locked into a contract?

No. taxifi is month to month. If we are not earning the fee, you leave, and you take clean, current books with you.

My books are behind. What does catch-up cost?

Catch-up bookkeeping is scoped as a one-time project, priced separately from your monthly fee. We size it on your discovery call based on how far behind the books are and how many accounts are involved. Once you are current, the flat monthly price takes over.

Is the year-end T2 really included?

Yes. The corporate tax return is prepared and filed by the same accounting team that looks after your books each month, and it is covered by your monthly price. There is no separate year-end invoice.

Is business advisory included, or billed separately?

Included. Advice comes from the same accounting team that keeps your books, so questions about tax planning, paying yourself, cash flow, equipment purchases, or whether you can afford a hire are part of the service, not a meter. And because your books are current, the advice is grounded in this month’s numbers, not last year’s.

I only want my year-end done. Do you do that?

Yes. Alongside the monthly plans, we take on annual corporate year-ends: we prepare the year-end financial statements and file the T2 as a one-time engagement, quoted on the discovery call. And if you move to the monthly service later, your year-end history comes with us.

What happens if my business grows mid-year?

Your price stays put for normal fluctuations. If your business changes in a lasting way, like doubling your transaction volume or adding several employees, we re-scope it with you openly before anything changes. No automatic increases, no fine print.

Switching to taxifi

Can I switch mid-year, or should I wait for my year-end?

Switch whenever you decide to. Mid-year switches are routine: we take over the file as it stands, bring it current, and the same team handles your next year-end. Waiting usually just means more catch-up later.

What happens to my history in QuickBooks or with my old bookkeeper?

It comes with you. We migrate your historical records so year-over-year comparisons and CRA audit trails stay intact. You keep access to everything you had before.

My books are a mess. How much does catch-up cost?

Catch-up is scoped on the discovery call as a one-time project, priced separately from your flat monthly fee, based on how far behind things are and how many accounts are involved. You get the number before you commit to anything.

Do I have to fire my bookkeeper myself?

No. Once you decide, we can manage the transition directly with them, professionally and without drama. It is a normal business handoff and we have done it many times.

How taxifi works

What do I actually have to do each month?

Answer the occasional quick question and read your monthly report. Most clients spend a few minutes a week on their books, total.

What happens if the AI categorizes something wrong?

Two safety nets. The AI flags anything it is not confident about instead of guessing, and an accountant reviews the month before anything is signed or filed. Mistakes get caught at review, not at year-end.

How do I reach my accountant?

Message us any time, with no meter running. Questions are answered by the team that actually works on your file, and unlimited accountant questions are included in every plan.

How long does onboarding take?

Connecting your accounts takes about a few minutes of your time. How quickly we are fully running depends on the state of your books; if you are behind, we scope a catch-up project on the discovery call and tell you exactly how long it will take.

AI and accountability

So is my T2 done by a robot?

No. Your T2 is prepared and filed by a Canadian accountant, working from books the AI kept current and clean all year. The AI makes the accountant faster and better informed. It does not replace the accountant, and it cannot file.

What happens when the AI gets something wrong?

Uncertain items are flagged to a human instead of guessed at, and an accountant reviews the full month before anything is signed. If something still slips through, we fix it and we own it. The review exists precisely because no automation is perfect.

Do I talk to a person or a chatbot?

A person. Questions about your file are answered by the team that works on it, including your accountant. We use AI on the books, not on you.

Is my data used to train AI models?

Your financial data is used to do your accounting, not to build products for other people. The details of how data is handled, stored, and protected are on our security page.

Security and your data

Can taxifi take money out of my account?

No. The connection is read-only by design. We can see transactions to do your books; we cannot initiate payments, transfers, or changes of any kind. Your monthly fee is billed separately, like any other vendor you pay.

What if I want to disconnect?

You can revoke the account connection at any time, and leaving taxifi is month to month. If you go, you take complete, current books with you. No exit fees, no held data.

What happens to my data if I leave?

Your books and records are yours and are handed over in full. We retain what professional standards and CRA rules require us to keep, for the required period, and destroy it securely after that.

Who at taxifi can read my transactions?

The people assigned to your file, which is a small team, plus the accountant who reviews it. Not the whole company, and not anyone outside it.

Where is my data stored?

In Canada. Client data is hosted on AWS infrastructure located in Canada, and the AI that does the daily bookkeeping works on that same Canadian-hosted data. Your records do not leave the country to be processed.

Booking a call

Do I need to prepare anything?

No. You already know everything we will ask: roughly how busy your accounts are, how many people you pay, and where your books stand. If you don’t know an exact number, a rough answer is fine for scoping.

I’m mid-year with another bookkeeper. Can I still switch?

Yes, and you don’t have to wait for year-end. We take over your file, bring anything outstanding current, and handle the transition with your current bookkeeper if you want us to. Mid-year switches are routine for us. Here is exactly how the switch works.

Is this a sales pitch?

No. It’s a scoping call. We need four pieces of information to price your business, and you need a number to make a decision. One call covers both. If we’re not the right fit, we’ll say so on the call.

Trades and contractors

My books are months behind. Can you catch me up?

Yes. Catch-up bookkeeping is a one-time project we scope on your discovery call, separate from your monthly price. We bring everything current first, then the flat monthly service takes over. Most catch-ups are done within a few weeks.

I pay my subs by e-Transfer. Is that a problem?

No. We match e-Transfers to your subcontractor invoices and track who was paid what through the year. That gives you the documentation CRA expects behind your T5018s and keeps your job costs accurate.

Do you handle WSIB and source deductions?

Source deductions are calculated and remitted to CRA on schedule as part of payroll. For WSIB, we keep your payroll records organized and balanced so your premium filings and clearance certificates are straightforward, and your accountant can walk you through what your filings need.

Can I write off my truck and tools?

Generally yes, within CRA’s rules. Vehicles and equipment are claimed over time through capital cost allowance, and operating costs like fuel, insurance, and repairs are tracked through the year. Your accountant makes sure the business-use portion is documented and claimed correctly.

Marketing and creative firms

Most of our clients pay in USD. Can you handle that?

Yes. We record USD invoices and deposits at the correct exchange rates, track gains and losses on conversion, and keep your reporting in Canadian dollars where CRA needs it. You see clean numbers in both directions.

We use a lot of freelancers. What do you need from us?

Almost nothing. Pay your freelancers however you do now and we track the payments as they happen. At year-end we prepare and file the T4A slips. If a contractor relationship starts to look like employment, your accountant will flag it before CRA does.

Client ad spend goes on our company cards. Is that a problem?

It is a common setup and it works fine if the books treat it properly. We separate pass-through ad spend from your operating expenses so your revenue, margins, and HST are all reported correctly, and you can see what each client actually costs to serve.

Can you tell me if our retainers are actually profitable?

With revenue recognized in the right months and costs categorized consistently, your monthly statements show real margin by month. From there your accountant can help you look at profitability per retainer, and whether your pricing is keeping up with your costs.

Professional firms

I already have an accountant who does my year-end. Why switch?

A year-end-only accountant sees your numbers once, months after the decisions were made. With taxifi, the books are current all year and the same accountant who answers your questions in July files your T2 in the spring. Planning happens while it can still change the outcome.

How do you decide between salary and dividends?

From your actual numbers, not a rule of thumb. Your accountant looks at corporate and personal tax together, RRSP room, CPP, income splitting where the rules allow it, and your cash needs, then recommends a mix. It gets revisited every year because the numbers and the rules both move.

I hold investments inside my corporation. Can you handle that?

Yes. We book investment activity, track passive income against the small business deduction threshold, and prepare the T5 slips when the corporation pays you dividends. If your structure should change, your accountant will raise it.

Will you work with my financial advisor or lawyer?

Yes. Tax planning touches your portfolio, your insurance, and sometimes your corporate structure. Your accountant will get on a call with your other advisors and share whatever statements they need, with your permission, so the advice lines up.

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